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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will appear. It offers comprehensive info about all the actions that you can carry out on the given page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of tutorial videos clarifying how to use our hosting Control Panel. They're made for those of you who want to see how things are being done instead of just reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by actual users and provides real solutions. We regulary "revamp" our FAQ database with new entries in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can get in touch with our excellent team of client support engineers available 24/7 and eager to help you with any problem. Each support ticket you open will be replied to within sixty minutes (the average trouble ticket response time being just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 289222

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com